Booking Process
Important note: due to COVID-19 you can book all tours for 2021 without prepayment until April 1.
Once you have chosen the tour and travel date, push Book Now button at your chosen date, fill all the necessary fields and send us an inquiry. Alternatively, use the contact form from the Contact Us page. Once we have received your inquiry and confirmed all the tour details with you, we'll send a deposit invoice. After the deposit is received (500 euro per person), we'll start your hotel, train, air ticket reservations and send your Tour Voucher with all the trip details.
Payment Process
Tour payment is divided into 2 parts: deposit and final payment.
More detailed information about the payment process you can get here.
Tour Cancellation
If you or your group member cancels the tour, please make sure to let us know in a month after the deposit is paid. Note, the deposit is non-refundable, however, you can use it throughout the year and book another tour. In this case, train and domestic flight ticket fees only will be charged a cancellation fee.
Rights and Obligations
Tours provided by our company are planned for many months before its inception and are not the subject of change or cancellation. Under the obligation of forced circumstances (weather, holidays) we can make some changes to the itinerary, however, all that relates to services and attractions will remain unchanged.
Please note that our tours require a minimum number of participants – 2 persons. We reserve the right to cancel the trip with a full refund or deposit paid, if the tour booked by you do not have the minimum number of participants. We inform you about the cancellation of the tour no later than 30 days before the start.
We also request immediately and promptly report all complaints and any claims during the tour. If possible, all the problems will be solved. If the tourist does not report any complaint, the compensation will not be implemented.
Note AraraTour Central Asia is not liable for services not included in the tour price. Our responsibility is limited only to the extent provided by our tour.
Force majeure or any other event which is beyond our control and which is not preventable by reasonable diligence on our part frees both parties from liability or obligation. In case of Force majeure, we don’t issue any refund.
Insolvency or Bankruptcy Insurance
AraraTour Central Asia guarantees the refund of clients’ money for unfulfilled services even in the case of the company’s own insolvency or bankruptcy.
