We booked this tour back in January 2020, but due to the pandemic, our tour had to be postponed to November 2020, we constantly spoke with Satine (who works for Arara) directly on the phone and on WhatsApp. Very helpful and friendly. We needed to make last minute changes and she was very open to our suggestions and willing to help with budget and time. Would highly recommend Arara.
In addition to the tour itself, the choice of the guide was excellent. Guide Shukhrat who accompanied us on the tour was ever knowledgeable about the history of Uzbekistan and very worldly and open to as seeing all our questions. accompanied us on the tour.